About the KnowledgeBase Feedback Service

To improve and refine Black Duck KnowledgeBase (KB) capabilities, a feedback service has been instituted.

If you are discovering that the KB has incorrectly matched or missed matches, this service provides you with a way to send this information back to Black Duck KB. Feedback is sent when you make BOM adjustments to the component, version, origin, origin ID, or license of a match made by the KB. Feedback is also sent if you identify unmatched files to a component; it is not sent on manually added components that do not have files associated with them.

The Black Duck KB will use the feedback to improve the accuracy of future matches. This information also helps us to prioritize our resources so that we take a closer look at the components that are important to our customers.

Note: No customer-identifiable information is transmitted to the KB.