Resetting your or a user's MFA configuration

If the user needs to reset their Multi-Factor Authentication (MFA) configuration, they can easily do so from their Profile page. Alternatively, a user administrator user can initiate the reset process for any user through the Users page. Resetting the MFA will require the user to go through the initial MFA setup process again, including scanning the QR code and linking the account with an authenticator app.

To reset your MFA configuration as a user:

1. Go to your Profile page by clicking your name user button on the top right of the page and then select Profile.

2. Under the Profile tab, click the Reconfigure MFA button found in the Authentication section.

   Warning: This action cannot be undone.

To reset a MFA configuration as a user administrator:

1. Click Admin → Users.

2. Select the desired user from the list displayed.

3. Click the Reset User MFA button in the Local Authentication section. The user will then be asked to reconfigure MFA upon their next login.