Activating or deactivating a custom field

By default, custom fields are deactivated. A deactivated field will not appear in the UI to your users. For a custom field to appear to your users, you must activate it.

Tip: If you cannot delete a custom field, deactivate it so that the field no longer appears to your users.

You must have the Custom Fields Administrator role to activate or deactivate a custom field.

Note that you can deactivate a custom field at any time. If that custom field contained data (your users entered information for that custom field), it is retained; if you reactivate the field, the data for that custom field will reappear in the UI.

To activate or deactivate a custom field:

  1. Click .

  2. Click Custom Fields.

  3. Select the tab which contains the desired custom field.

  4. Enable the Active switch in the row of the desired custom field:

    • Active icon indicates the custom field is active.

    • Inactive icon indicates the custom field is inactive.